Beyond NLP: 8 challenges to building a chatbot
Beyond NLP: 8 challenges to building a chatbot Rozen also says the human touch is the answer to creating empathetic messages that regular chatbots lack. However, while chatbots have become a critical part of the customer journey today, issues around personalization persist. Ohad Rozen, cofounder and CEO of chatbot provider, Tymely, believes that human supervision …